Terms & Conditions

Effective Date: 22 September 2026
Last Updated: 22 September 2026

Welcome to DA Cleaning Group.

These Terms & Conditions (“Terms”) apply to your use of the DA Cleaning Group website, https://dacleaninggroup.com.au/ (the “Website”), and to enquiries and services provided by DA Cleaning Group (“DA Cleaning Group”, “we”, “us”, or “our”).

By using our Website, submitting an enquiry, requesting a quote or engaging our cleaning services, you agree to these Terms.

1. About Our Services

DA Cleaning Group provides residential and commercial cleaning services across Sydney and surrounding areas.

Our services may include, depending on your requirements:

• House cleaning

• Office cleaning

• Commercial cleaning

• Carpet cleaning

• Window cleaning

• School cleaning

• House washing

• Gutter cleaning

• Residential window cleaning

• Residential carpet cleaning

• Vinyl floor sealing and related cleaning services

The availability and scope of a particular service may vary depending on the property, location, condition and requirements of the customer.

2. Website Information

We aim to ensure that information published on our Website is accurate and up to date.

However, descriptions of services, photographs, examples, availability and other information may change from time to time.

Website information should not be considered a guarantee that a particular service, result, price or availability will apply to every property.

3. Quotes and Pricing

Where you request a quote, we may consider factors including:

• Property size

• Property condition

• Type of cleaning required

• Frequency of service

• Scope of work

• Location

• Additional requirements or special circumstances

A quote provided by us may be subject to confirmation after we have sufficient information about the property and requested service.

Unless expressly stated otherwise, submitting an enquiry does not create a contract for cleaning services.

4. Booking and Confirmation

A cleaning service is considered booked only when the booking has been confirmed by DA Cleaning Group.

We may contact you to confirm the requested date, time, service requirements and other relevant details before providing the service.

Availability may vary and we do not guarantee that a requested date or time will always be available.

5. Customer Responsibilities

To help us provide the requested service, customers should:

• Provide accurate and complete information about the property and requested cleaning service

• Inform us of any relevant access requirements

• Inform us of hazards, fragile items, special surfaces or other conditions that may affect the cleaning service

• Ensure reasonable access to the property at the agreed time

• Remove or secure valuable, fragile or personal items where appropriate

• Provide any information reasonably necessary for the safe and proper performance of the service

Customers remain responsible for providing accurate information about the property and its condition.

6. Access to the Property

The customer is responsible for arranging suitable access to the property at the agreed time.

If our team cannot reasonably access the property because of unavailable keys, locked entrances, security restrictions or other access issues, the service may need to be rescheduled.

Any applicable cancellation, waiting or additional charges will depend on the circumstances and the terms agreed for the particular booking.

7. Cleaning Results

We aim to provide professional and thorough cleaning services.

However, cleaning results can depend on factors such as the condition, age, material, staining, wear, previous treatment and accessibility of the area being cleaned.

We do not guarantee that every stain, mark, odour, buildup or surface condition can be completely removed.

We will use reasonable care when performing the agreed services.

8. Special Surfaces and Existing Damage

Customers should inform us before the service of any delicate, damaged, recently treated or unusual surfaces.

We are not responsible for pre-existing damage, deterioration, defects or conditions that were not caused by our services.

Where appropriate, we may decline to perform a particular cleaning task if we reasonably believe it may cause damage or create an unreasonable safety risk.

9. Cancellations and Rescheduling

If you need to cancel or reschedule a booking, please contact us as early as reasonably possible.

Any cancellation or rescheduling fees will depend on the circumstances and any terms communicated or agreed at the time of booking.

We reserve the right to reschedule a service where circumstances outside our reasonable control affect our ability to attend.

10. Payment

Payment terms, pricing and accepted payment methods will be communicated to the customer before or during the booking process where applicable.

Unless otherwise agreed, payment is required in accordance with the payment terms provided by DA Cleaning Group.

We may suspend or decline further services where an amount remains unpaid.

11. Property Damage or Loss

We take reasonable care when providing cleaning services.

If you believe that our services have caused damage to your property, please notify us as soon as reasonably possible with details of the issue.

We may investigate the circumstances and request reasonable information or evidence relating to the claim.

Nothing in these Terms excludes, restricts or modifies any right or remedy that cannot lawfully be excluded, restricted or modified under applicable Australian law.

12. Website Use

You agree not to:

• Use the Website for unlawful purposes

• Attempt to gain unauthorised access to the Website or its systems

• Introduce malicious software or harmful code

• Interfere with the operation or security of the Website

• Copy, reproduce or commercially exploit Website content without permission

We may restrict or suspend access to the Website where reasonably necessary for security, maintenance or operational purposes.

13. Intellectual Property

Unless otherwise stated, content on the Website, including text, branding, logos, graphics, images and other materials, is owned by or licensed to DA Cleaning Group.

You may view and use the Website for personal or legitimate business enquiry purposes.

You must not reproduce, modify, distribute or commercially exploit Website content without our prior written permission, except where permitted by law.

14. Third-Party Services and Links

The Website may use or link to third-party services, platforms or websites, including technology and communication services.

Third-party services are subject to their own terms and policies.

DA Cleaning Group is not responsible for the availability, security, content or practices of third-party websites or services that are outside our reasonable control.

15. Privacy

Our collection and handling of personal information is described in our Privacy Policy.

By using our Website or submitting information through our contact or quote forms, you acknowledge that your information may be collected and handled in accordance with our Privacy Policy.

16. Limitation of Liability

To the extent permitted by law, DA Cleaning Group will not be responsible for loss or damage arising from matters outside our reasonable control or from circumstances that could not reasonably have been prevented.

Nothing in these Terms excludes or limits liability where doing so would be unlawful under applicable Australian law.

Where Australian Consumer Law or another applicable law provides you with rights, guarantees or remedies that cannot be excluded, those rights remain unaffected.

17. Australian Consumer Law

Nothing in these Terms is intended to exclude, restrict or modify any consumer guarantee, right or remedy that applies under the Competition and Consumer Act 2010 (Cth), Australian Consumer Law, or other applicable legislation.

Where a law gives you rights that cannot legally be excluded, those rights will continue to apply.

18. Events Outside Our Control

We may be unable to provide a service due to circumstances beyond our reasonable control, including severe weather, natural disasters, emergencies, unsafe conditions, government restrictions, illness, accidents, utility failures or other unforeseen events.

Where reasonably possible, we will contact affected customers and arrange an alternative time.

19. Changes to These Terms

We may update these Terms from time to time.

The latest version will be published on this page with an updated “Last Updated” date.

Your continued use of the Website after changes are published means that the updated Terms will apply to your future use of the Website.

20. Governing Law

These Terms are governed by the laws applicable in New South Wales, Australia.

Any dispute relating to these Terms or our services will be subject to the applicable courts and laws of New South Wales, Australia, subject to any mandatory rights or protections available under Australian law.

21. Contact Us

If you have questions about these Terms or our services, please contact:

DA Cleaning Group
Phone: 0451 344 349
Email: dnccleaning1970@gmail.com
Address: 22 Brahma Close, Bossley Park NSW 2176, Australia
Website: https://dacleaninggroup.com.au/

By using our Website, submitting an enquiry or engaging our services, you agree to these Terms & Conditions.