Privacy Policy

Effective Date: 22 September 2026
Last Updated: 22 September 2026

DA Cleaning Group (“DA Cleaning Group”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, https://dacleaninggroup.com.au/ (the “Website”).

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit our Website, contact us, request a quote, or use our cleaning services.

1. Personal Information We Collect

Depending on how you interact with us, we may collect information such as:

• Your name

• Phone number

• Email address

• Property or service-related information

• The cleaning service you are interested in

• Information you provide in the enquiry or requirements field

• Details relating to your communications and enquiries

• Information necessary to provide and manage our services

• Technical information such as IP address, browser type, device information and website usage information where collected through cookies or analytics tools

We only seek to collect information that is reasonably necessary for our business activities and the services you request.

2. How We Collect Your Information

We may collect personal information when you:

• Submit a contact or quote request form on our Website

• Contact us by email or telephone

• Request information about our cleaning services

• Engage us to provide cleaning services

• Communicate with us about an existing or potential service

• Browse or interact with our Website, including where cookies or analytics technologies are used

Where reasonably practicable, we collect personal information directly from you.

3. Why We Collect Your Information

We may collect and use your personal information to:

• Respond to your enquiries and requests

• Provide cleaning quotes and information

• Arrange and provide residential or commercial cleaning services

• Contact you regarding your enquiry or requested service

• Schedule and manage cleaning appointments

• Communicate with you about our services

• Maintain our business and customer records

• Improve our Website, services and customer experience

• Protect the security and integrity of our Website and systems

• Comply with applicable laws and legal obligations

We will not use your personal information for a purpose that is incompatible with the purpose for which it was collected, except where permitted or required by law.

4. Google Services and Email

We may use Google services, including Google Workspace, Gmail, Google APIs or related Google services, to receive, process, store or manage information submitted through our Website.

For example, information submitted through our enquiry or quote forms may be transmitted to our business email system so that we can respond to your request.

Where Google services are used to process information, the relevant information may be processed or stored by Google in accordance with Google’s applicable terms and policies.

We only request and use information that is reasonably necessary for the relevant business function.

If our use of Google services changes in a way that materially changes how personal information is handled, we will update this Privacy Policy where appropriate.

5. Disclosure of Personal Information

We may disclose personal information where reasonably necessary for our business purposes, including to:

• Our employees, contractors or service providers who assist us in operating our business

• Technology, website hosting, email, communication or IT service providers

• Google and other service providers whose systems we use to operate our Website or business

• Professional advisers where reasonably necessary

• Government authorities or other parties where required or authorised by law

We do not sell your personal information to third parties.

We will take reasonable steps to ensure that information is only disclosed where appropriate and for legitimate business or legal purposes.

6. Overseas Disclosure

Some technology and service providers we use may store or process information outside Australia.

For example, services provided by Google and other technology providers may involve processing or storage in countries outside Australia.

Where applicable, we will take reasonable steps to handle personal information in accordance with applicable Australian privacy requirements.

7. Cookies and Analytics

Our Website may use cookies and similar technologies to help the Website function properly, understand Website usage and improve our services.

Cookies may collect information such as browser type, device information, pages visited and general usage information.

Where third-party analytics or similar services are used, those providers may process information in accordance with their own privacy policies.

You can generally control or disable cookies through your browser settings. Disabling certain cookies may affect some Website functionality.

8. How We Store and Protect Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Depending on the type of information, security measures may include appropriate access controls, secure systems, passwords, authentication measures and reputable third-party service providers.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

9. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, resolving disputes, meeting legal obligations and protecting our legitimate business interests.

When information is no longer reasonably required, we may securely delete or de-identify it, subject to applicable legal or business record-keeping requirements.

10. Access and Correction

You may contact us to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before processing an access or correction request.

To make a request, please contact us using the details below.

11. Privacy Complaints

If you believe that we have mishandled your personal information or breached an applicable privacy requirement, please contact us and explain your concern.

We will review your complaint and take reasonable steps to respond and resolve the matter.

If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner (OAIC) or another relevant privacy regulator, depending on the circumstances.

12. Children’s Privacy

Our Website and services are intended for general audiences and are not specifically directed at children.

We do not knowingly collect personal information from children where such collection is not reasonably necessary for our business activities.

13. Third-Party Websites

Our Website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or information-handling practices.

The updated version will be published on this page with a revised “Last Updated” date.

15. Contact Us

If you have questions about this Privacy Policy, wish to access or correct your personal information, or want to make a privacy complaint, please contact us:

DA Cleaning Group
Phone: 0451 344 349
Email: dnccleaning1970@gmail.com
Address: 22 Brahma Close, Bossley Park NSW 2176, Australia
Website: https://dacleaninggroup.com.au/

By using our Website or providing personal information to us, you acknowledge that you have read and understood this Privacy Policy.